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For Immediate Release:
November 24, 2011

Breakfast Symposium Serves Up More Than Just Pancakes

Business leaders learn how to make services accessible for all Peel residents

BRAMPTON, ON. (Nov. 23, 2011) – The deadline is fast approaching for Peel’s businesses to comply with Ontario’s Accessible Customer Service Standard. Over 150 business leaders and stakeholders gathered at the Embassy Grand in Brampton today to learn more about the service standard and how to make their establishments more inclusive for residents.

“One in seven people in Ontario have a disability and over the next 20 years, that number will rise as the population ages,” said Emil Kolb, Chair, Region of Peel. “Creating a community where every person has the same access makes good sense – from the small restaurant owner to the large multinational corporation.”

Hosted by the Region of Peel’s Accessibility Advisory Committee, the symposium included a keynote address by Leslie Warren, from the Accessibility Directorate of Ontario. Leslie addressed what this standard means for businesses; the requirements of the standard; and the resources available to help businesses comply and improve customer service for people with disabilities.

A panel discussion of government, business, and community representatives led a discussion on how to evolve a business, how changes in attitude and awareness can make a huge impact, and how businesses can benefit by adopting the new legislation.

“Ontario’s new Accessible Customer Service Standard is not about physical changes to your premises – it’s simply about providing good customer service to everyone,” said William Goursky, Chair, Region of Peel Accessibility Advisory Committee. “This includes thinking about how to serve those with hearing, vision, mobility, intellectual and other disabilities. Accommodating your customers with disabilities is not only the right thing to do, it will also help increase your customer base and your bottom line.”

The Accessibility for Ontarians with Disabilities Act requires businesses in Ontario to provide accessible customer service by Jan. 1, 2012. If you are a business in Peel and would like more information about the new standard, visit accesson.ca.

The Regional Municipality of Peel was incorporated in 1974 on the principle that certain community and infrastructure services are most cost-effectively administered over a larger geographic area. The Region of Peel serves more than one million residents in the cities of Brampton and Mississauga and the town of Caledon.

For more information on the Region of Peel, please call 905-791-7800, or visit peelregion.ca.



Rachelle Brown
Communication Co-ordinator
Region of Peel Region of Peel
905-791-7800, ext. 4672

Meenu Sikand
Accessibility Planning Specialist
Region of Peel
905-791-7800, ext. 4778

Communication Services, 10 Peel Centre Dr., Brampton, ON L6T 4B9
Phone: 905-791-7800, Fax: 905-791-0595, e-mail



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