Peel Region First Government to Earn Canada Award for Excellence
(Brampton) – The Region of Peel has become the first government in Canada to earn the National Quality Institute’s (NQI) prestigious public sector Canada Awards for Excellence (CAE) Gold Trophy.
“As the first government in Canada to achieve NQI’s highest designation, the Region of Peel has set the
benchmark for leadership, innovation and continuous improvement across the country,” said Regional
Chair Emil Kolb. "As a high quality organization, we’re committed to further enhancing the services that
add value to our community.”
“We have demonstrated leadership by investing in new affordable housing developments for seniors,
families and youth; building infrastructure that meets the demands of our rapidly growing region; and
offering a wide range of public health services to educate citizens on preventing illness and improving the
overall health of our community,” continued Kolb. “We want to build on the high level of confidence and
trust our citizens have in the Region of Peel by being one of the best governments in Canada.”
The CAE is an annual awards program that recognizes Canadian organizations which, through a commitment to innovation, productivity, healthy workplace, and ethics, have demonstrated sustainable measures of continuous improvement. To achieve this status of excellence, the Region submitted to a comprehensive independent review by representatives of the Institute who examined the government's approach to leadership, planning, customer service, employee satisfaction, process management, and partnering. The rigorous four-level certification process of NQI’s Progressive Excellence Program (PEP) leads to eligibility for the CAE.
“Our taxpayers benefit from having a high-performing municipal government at work for
them,” said Regional Councillor Gael Miles, and Chair of the Management Committee. “The Region of
Peel has consistently received a Triple-A credit rating for the last several years. Our award-winning
services and debt-free operations enable us to build up substantial reserves that help relieve the tax
burden and user fees for our citizens.”
The Region of Peel reached its first milestone of its excellence journey in 2000 when TransHelp, the
Region’s para-transit services, was recognized by the NQI with a PEP Level 2 certification. The Region
as a whole achieved Level 2 in 2002, and Level 3 in 2004. Upon achieving Level 4 certification in 2006,
the Region progressed to achieve the Canada Award for Excellence.
“This award belongs to our employees and volunteers who are to be applauded for their tremendous work, passion and ongoing commitment to continuous improvement,” said David Szwarc, Chief Administrative Officer. “The Region of Peel's quest for a customer-focused organization is driven by our employees who are dedicated to supporting a healthy, vibrant and safe community through partnership, innovation and service excellence.”
The NQI Canada Awards for Excellence are presented annually to private, public and not-for-profit sector organizations that have displayed outstanding performance as measured by NQI. In achieving this designation, the Region joins an exclusive list of Canada's leading corporations involved in continuous improvement through the NQI, among them Delta Hotels, 3M Canada Company and Xerox Canada, all known for their strategic successes, as well as their commitment to their employees and customers.
The Regional Municipality of Peel was incorporated in 1974 on the principle that certain community and infrastructure services are most cost-effectively administered over a larger geographic area. The Region of Peel serves more than one million residents in the Cities of Mississauga and Brampton and the Town of Caledon.
For more information on the Region of Peel, please call 905-791-7800, or visit our Web site at peelregion.ca.