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For Immediate Release:
March 25, 2004

Peel Region Makes a Canadian First for Quality

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Learn More about the National Excellence Institute and Peel Region

(Brampton) - The Region of Peel has once again shown itself to be one of Canada's best run municipal governments by receiving the National Quality Institute's Progressive Excellence Program (PEP) Level 3 designation - the first government in the country to do so.

"As an organization, we've embraced continuous improvement because it adds value to the community," said Regional Chair Emil Kolb. "We want our taxpayers to reap the benefits of having a high-performing municipal government at work for them. From providing health and ambulance services to road and water infrastructures, we want our community to know that these services are being well-managed on their behalf."

The Level 3 designation is the third phase of a rigorous four-level certification process established by the National Quality Institute (NQI). To achieve this status of excellence, the Region submitted to a comprehensive independent review by representatives of the Institute who examined the government's approach to leadership, planning, customer service, employee satisfaction, process management, and partnering.

"Through the evaluation process, the applicant's level of excellence is assessed against a set of stringent criteria," said John Perry, Sr. Vice President & Sr. Quality Advisor, NQI. "What makes the Region's success so significant is that it has raised the bar for responsibly-managed governments. The real bottom line for the Region is citizen confidence and by achieving this designation the Region has shown itself to be an asset to the Province's public sector."

In achieving this designation, the Region joins an exclusive list of Canada's leading corporations involved in continuous improvement through the NQI, among them American Express, Delta Hotels, IBM Canada and the Bank of Canada - all known for their strategic successes and abilities to adapt as well as their commitment to their employees and customers.

The Region of Peel reached its first milestone on its excellence journey in 2000 when one of its programs, TransHelp was recognized by the NQI with a PEP Level 2. In 2002, the Region as a whole achieved Level 2 and in 2004 obtained the third level. With this year's achievement under its belt, the Region has set its sights on the fourth level and following that, the prestigious Canada Award for Excellence.

Each successive year, the Region has introduced improvements to the way it does business. Key to these improvements was a strong emphasis by managers on listening to their employee's suggestions and building employee pride and ownership in Regional business plans. And if consistently receiving Triple-A credit ratings for the last several years is any indicator, the Region of Peel is doing something right.

"Our award-winning services and debt-free operations enable us to build up substantial reserves that help relieve the tax burden and user-fees for our citizens," said Roger Maloney, Peel's Chief Administrative Officer. "I'd like to commend our staff for their unwavering commitment to service excellence. The Region's employees bring an entrepreneurial spirit and a drive to succeed that has earned Peel its reputation as a leader in municipal government."

For more information visit peelregion.ca.

Roger Maloney
Chief Administrative Officer
Executive Office
Region of Peel
905-791-7800, Ext. 4312

Communication Services, 10 Peel Centre Dr., Brampton, ON L6T 4B9 Phone: 905-791-7800, Fax: 905-791-0595 , e-mail



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