Peel Region Makes a Canadian First for Quality
More about the National Excellence Institute and Peel Region
(Brampton) - The Region of Peel has once again shown itself to be one of Canada's
best run municipal governments by receiving the National Quality Institute's
Progressive Excellence Program (PEP) Level 3 designation - the first government
in the country to do so.
"As an organization, we've embraced continuous improvement because it adds
value to the community," said Regional Chair Emil Kolb. "We want our taxpayers
to reap the benefits of having a high-performing municipal government at work
for them. From providing health and ambulance services to road and water infrastructures,
we want our community to know that these services are being well-managed on
The Level 3 designation is the third phase of a rigorous four-level certification
process established by the National Quality Institute (NQI). To achieve this
status of excellence, the Region submitted to a comprehensive independent review
by representatives of the Institute who examined the government's approach to
leadership, planning, customer service, employee satisfaction, process management,
"Through the evaluation process, the applicant's level of excellence is assessed
against a set of stringent criteria," said John Perry, Sr. Vice President &
Sr. Quality Advisor, NQI. "What makes the Region's success so significant is
that it has raised the bar for responsibly-managed governments. The real bottom
line for the Region is citizen confidence and by achieving this designation
the Region has shown itself to be an asset to the Province's public sector."
In achieving this designation, the Region joins an exclusive list of Canada's
leading corporations involved in continuous improvement through the NQI, among
them American Express, Delta Hotels, IBM Canada and the Bank of Canada - all
known for their strategic successes and abilities to adapt as well as their
commitment to their employees and customers.
The Region of Peel reached its first milestone on its excellence journey in
2000 when one of its programs, TransHelp was recognized by the NQI with a PEP
Level 2. In 2002, the Region as a whole achieved Level 2 and in 2004 obtained
the third level. With this year's achievement under its belt, the Region has
set its sights on the fourth level and following that, the prestigious Canada
Award for Excellence.
Each successive year, the Region has introduced improvements to the way it
does business. Key to these improvements was a strong emphasis by managers on
listening to their employee's suggestions and building employee pride and ownership
in Regional business plans. And if consistently receiving Triple-A credit ratings
for the last several years is any indicator, the Region of Peel is doing something
"Our award-winning services and debt-free operations enable us to build up
substantial reserves that help relieve the tax burden and user-fees for our
citizens," said Roger Maloney, Peel's Chief Administrative Officer. "I'd like
to commend our staff for their unwavering commitment to service excellence.
The Region's employees bring an entrepreneurial spirit and a drive to succeed
that has earned Peel its reputation as a leader in municipal government."
For more information visit peelregion.ca.