Accountability and Transparency

For more information on any of the following topics, contact the Office of the Regional Clerk or call 905-791-7800 ext. 4545.

Lobbyist Registry

Regional Council approved By-law 47-2016 to establish a Lobbyist Registry. The by-law came into effect March 1, 2017.

Learn more about the Lobbyist Registry

Elected Officials Expenses Reporting

Councillors' business expenses are posted to the Region of Peel website quarterly. Expenses are broken down by type of expense, along with some details.

Questions concerning Councillors' expenses may be addressed to the Manager, Accounting Services, at 905-791-7800 ext. 4212 or via email to

Peel Regional Council Code of Conduct

Members of Regional Council must adhere to a number of other laws and statutes, as well as Regional By-laws, policies and procedures, which serve to support Council's Code of Conduct.

Public Complaints Process

The Public Complaints process is for public complaints regarding the programs, facilities, Regional services, operational procedures, staff or the action or lack of action taken regarding operations, facilities or services provided by the Region of Peel or by a person or body acting on behalf of the Region of Peel.

Please note the Public Complaints Process does not apply to:

  • Requests for service
  • Feedback
  • Compliments
  • Inquiries
  • Anonymous complaints
  • Requests for accommodations
  • Internal employee complaints, problems or concerns
  • Allegations of fraud
  • Allegations of violations of Canada’s Criminal Code

Informal Complaints

The Region of Peel will endeavour, first and foremost, to resolve complaints informally. In those situations where a member of the public is not satisfied with an informal resolution, they may follow the Formal Complaint process.

Informal complaints may be directed to the applicable program area by telephone, email, regular mail, or in person. Informal Complaints should not be submitted through the Formal Complaints form.

Please refer to the list Region of Peel Programs and Services, to obtain contact information for the submission of an informal complaint.

Formal Complaints

A Formal Complaint means a complaint that has not been successfully resolved through the Informal Complaint process.

Formal Complaints that are received in the Office of the Regional Clerk will be reviewed to determine if they can be addressed through an informal resolution process. If the complaint is not resolved through the Informal process, the Complainant may choose to formalize the complaint by submitting a Formal Complaints Form.


As of January 1, 2016, if a municipality does not appoint a Municipal Ombudsman, then the Ontario Ombudsman becomes its default Municipal Ombudsman. Region of Peel Council has not made a decision regarding the Ombudsman; therefore, the Ontario Ombudsman currently functions as the Municipal Ombudsman for the Region of Peel.

Closed Session Meeting Investigation

A member of the public can request an investigation of a Closed Session Meeting if they feel a meeting was closed improperly.

The Region of Peel has, under Council Resolution 2007-1541, entered into an agreement with Local Authority Services (LAS) to conduct Closed Session investigations.

Under the Municipal Act, 2001, as amended, a meeting can be closed to the public pursuant to section 239. Council may close a meeting to consider any of the following:

  • The security of the property of the municipality or local board
  • Personal matters about an identifiable individual, including municipal or local board employees
  • A proposed or pending acquisition or disposition of land by the municipality or local board
  • Labour relations or employee negotiations
  • Litigation or potential litigation, including matters before administrative tribunals, affecting a municipality or local board
  • Advice that is subject to solicitor-client privilege including communications necessary for that purpose
  • A matter in respect of which a council, board, committee or other body may hold a closed meeting under another Act.

To request an investigation, contact the Office of the Regional Clerk or call 905-791-7800 ext. 4545.

Procedure By-law

The conduct of Council and Committee meetings is governed by the Region of Peel Procedure By-law, as amended, By-law 100-2012 which is a requirement of the Municipal Act, 2001, as amended. The Procedure By-law provides rules of order for meetings and ensures that meetings are open to the public, with some exceptions, and provides for notice of public meetings.

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